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Our Terms & Conditions Protect Your Account

When you open an account with royal99, you're entering a straightforward agreement that covers how deposits and withdrawals work, what happens if there's a dispute, and how we…

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royal99 Our Terms & Conditions Protect Your Account
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Questions About Your Agreement

If any part of our Terms & Conditions is unclear, or if you want to know how a specific rule applies to your account, reach out…

Live Chat Support Open the chat window in your account lobby Monday through Sunday, 08:00 to 23:00…
Email Support Send detailed questions to our legal support inbox; we reply within 24 hours with…
Account Settings Navigate to Settings > Terms & Legal inside your account to review the current…
YOUR RIGHTS PROTECTED

How We Enforce These Terms

Your account data is encrypted and stored securely; we do not share it with third parties except where required by law.

Data Security

Your deposit history, withdrawal requests and account activity are encrypted on our servers. We do not sell or share your information; access is restricted to our support and compliance teams for account verification only.

Payment Verification

Every DANA, OVO, GoPay or QRIS transaction is matched to your account ID and recorded permanently. You can view the full history in Wallet > Transaction Log anytime and dispute any entry within 30 days.

Withdrawal Safeguards

Before we send funds, we verify your identity against your account registration, confirm the withdrawal amount matches your balance, and process through the original payment method for your protection.

Dispute Resolution

If you believe we misapplied these terms or processed a transaction incorrectly, file a dispute in Account > Legal Support. We investigate and respond within seven business days with a decision and explanation.

Data Retention

We keep your transaction records for seven years as required by law. After account closure, your personal data is deleted unless law requires us to retain it for regulatory purposes.

Terms Updates

When we change these terms, we email you at least 14 days in advance with a link to the new version. Logging in after the deadline means you accept the updated terms; you can close your account anytime before that date.

Frequently Asked About Our Terms

Below are the questions we hear most often about how our Terms & Conditions work day-to-day. Each answer explains a real scenario — what happens when you deposit via GoPay, how long we keep your data, what to do if a withdrawal doesn't arrive — so you know exactly how the agreement affects your account.

Our terms guarantee that deposits via DANA, OVO, GoPay and QRIS are credited to your account within one minute of the transaction completing on your bank's side. If your deposit doesn't show after two minutes, contact our support team immediately; we investigate and credit your account manually within one hour if there was a processing error.

Yes, but only with notice. If we update these terms, we send you an email at least 14 days before the changes take effect. You can review the new version in Account > Legal Support and close your account if you disagree. Continuing to play after the deadline means you accept the updated terms; your funds remain accessible either way.

If you request a withdrawal and we need to verify a transaction first, we pause the withdrawal until the verification is complete — usually within two business days. We email you explaining what we need and guide you through submitting supporting documents. Once verified, your withdrawal processes within one business day to your original payment method.

Access to royal99 and these terms depend on local law. Where local law permits, these terms apply fully. If you're outside Indonesia, check your local gambling regulations before creating an account. We do not knowingly operate in regions where our service is prohibited by law.

When you close your account, your personal data is deleted within 30 days unless law requires us to keep transaction records longer — typically seven years for regulatory purposes. Your account balance is paid out before closure; any remaining funds are transferred to your registered payment method.

Our terms require you to keep your password private and never share login credentials. We encrypt your account with two-factor authentication available in Settings. If someone accesses your account without permission, report it immediately to our support team; we investigate, secure your account and help recover any unauthorised transactions within 24 hours.

Yes. In Account > Legal Support, you can download the current Terms & Conditions as a PDF, view the version history and see when you last accepted them. If you want to dispute a clause or request a modification, file a formal request; our legal team responds within five business days with guidance on next steps.

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