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Our Privacy Commitment to You

Your account information, deposit history and personal details stay secure and private at royal99.

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royal99 Our Privacy Commitment to You
REACH US ANYTIME

Contact Our Privacy and Data Team

Live Chat Open the chat window inside your account dashboard.
Email Support Send privacy requests and data questions to our team.
Account Settings Update your email, phone number and payment method directly inside your dashboard.
HOW WE KEEP YOU SAFE

Data Security and Your Account Rights

Encryption and Storage

Your passwords, payment details and account balance are encrypted end-to-end. We store sensitive data on secure servers with regular backups so your records are never lost.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and match your withdrawal request to your deposit records. This step protects you from unauthorized transfers.

Cookie and Tracking Policy

We use cookies to remember your login, keep you safe from fraudsters and show you content in your preferred language. You can manage cookie settings in your browser at any time.

Data Retention Timeline

We keep your account data for as long as you hold an active account, plus 12 months after closure for tax and regulatory purposes. You can request earlier deletion where local law permits.

Your Access and Control Rights

You can download a copy of your account data, including deposit and gameplay history, by requesting it in live chat. We send your data in standard format within 7 business days.

Report a Privacy Issue

If you suspect unauthorized access, contact our support team immediately. We'll secure your account, review your transaction history and help you recover any disputed activity.

Privacy Policy FAQ

No. We do not sell, rent or share your personal information with third parties. We may share anonymized data with payment processors (DANA, OVO, GoPay, QRIS partners) only to process your deposits and withdrawals. Your name and contact details stay private.

We retain your transaction history for the lifetime of your account, plus 12 months after you close it. This ensures we can help with disputes and comply with tax laws. You can request deletion after the retention period, where local law permits.

Contact our support team via live chat or email to request account closure. We'll deactivate your login within 24 hours. Your historical transaction records will be retained for the period required by law, then securely deleted.

We only send promotional emails if you opt in during account setup or inside your preferences. You can unsubscribe from any email by clicking the link at the bottom of each message, and the change applies immediately.

We never store your full payment credentials. Your wallet ID is encrypted and used only to process deposits and withdrawals. Payment processors handle the sensitive details on their own secure servers, following local banking standards.

Yes. All players in Indonesia can request their data through the same process — log in, open live chat or email support, and ask for a data download. We'll send your account history and activity report within 7 business days, regardless of your location.

Your account data stays protected and accessible. We do not delete inactive accounts automatically. If you forget your login, use the password reset option on the login page, or contact support to regain access within minutes.

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