Reference

Our Legal Framework for Your Account

When you open an account with royal99, your deposits through DANA, OVO, GoPay and QRIS are protected by our verification and data-handling protocols.

Account Security & VerificationPayment ProtectionData Privacy & RetentionSupport Access & Rights
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royal99 Our Legal Framework for Your Account
REACH OUR TEAM

Contact Us About Your Legal Rights

Live Chat Support Available 24/7 for account and transaction questions.
Email Inquiries Send formal requests or disputes to [email protected].
Account Security Center Access password resets, two-factor authentication setup and account freeze options directly from Settings.
YOUR DATA PROTECTION

How We Protect Your Account & Information

Data Encryption

All account logins, deposits and withdrawals are encrypted end-to-end. We do not store unencrypted payment details on our servers; payment partners (DANA, OVO, GoPay, QRIS) handle your card or bank credentials directly.

Account Verification

When you open an account, we verify your identity against your withdrawal method. This prevents unauthorised access and ensures only you can withdraw funds. Verification typically completes in under five minutes.

Session & Cookie Policy

We use session cookies to keep you logged in securely. Cookies expire after 24 hours of inactivity. You can clear cookies anytime in your browser settings; you'll simply need to log in again.

Withdrawal Verification

Every withdrawal request is manually reviewed for fraud signals before we send funds to your DANA, OVO, GoPay or QRIS account. Payouts complete within two business hours after approval.

Account History Access

You can download your full transaction and login history from Account Settings. We keep records for three years; request older data via email to [email protected].

Update Your Information

Change your password, registered email, or withdrawal account anytime via Settings. For changes to identity or banking details, we may request re-verification to protect your account from takeover.

Your Account & Legal Rights — Answered

Contact our support team via live chat or email [email protected]. We'll verify your account using the identity and payment method on file, then reset your credentials. Verification takes under two hours during business days. You can also enable two-factor authentication in Account Settings to prevent unauthorised access.

We retain all transaction and login records for a minimum of three years for dispute resolution and audit purposes. You can download your complete history anytime from Settings. Older records are available on request; email [email protected] with specific dates and we'll provide them within three business days.

Yes. If a transaction was not authorised by you or appears incorrect, contact support immediately through live chat or email [email protected]. Include your transaction ID, date and amount. We investigate disputes within two business days and work with your payment partner (DANA, OVO, GoPay or QRIS) to reverse unauthorised charges if verified.

Log out of all sessions immediately from Account Settings or contact live chat. Change your password right away. We can freeze your account while you verify your identity. Once verified, we'll review login activity and help you secure your account. Report suspected fraud to [email protected] for priority investigation.

No. We do not sell your data. We share account details only with our payment partners (DANA, OVO, GoPay, QRIS processors) to process deposits and withdrawals. We comply with data-protection regulations in your region. Your email and phone number are never shared outside our support and security teams.

Email [email protected] with your request. For data download, we provide your account history, transaction records and profile details within five business days. For deletion, we retain transaction records for three years for legal compliance, but personal details can be removed upon request after account closure.

Access and availability depend on local law in your region. Our platform complies with payment-processing regulations and consumer-protection standards where we operate. When disputes arise, we resolve them under the legal framework of the jurisdiction where your account was opened. Contact [email protected] for jurisdiction-specific questions.

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